KNOW Tenant

An easy and intuitive app that helps tenants log
maintenance requests and jobs for property, asset and
facility management teams to take action

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KNOW TENANT

KNOW Tenant is a Facility Management App that caters to commercial office complex/ vacation rental/ timeshare market. The app helps tenants (users) log in requests, maintenance jobs and complaints (including media files such as photos) directly to the Facility’s service management teams, by simply using their mobile phone.

The app enables the facility, asset or property management teams to record this entire process and simplifies the tracking and investigation of the tenant’s needs. This allows the service requests to be closed in a swift and timely manner.

characteristics

Customized job list for Tenant access

Location-based mapping for individual tenants

Intuitive work console, with real-time monitoring

Add staff or tenants on the fly

Instant Job completion notification to tenants

Automatic tenant jobs assignment

Ability to attach files (pictures & PDFs)

Multi-lingual Support

Powerful Reporting & Analytics

BENEFITS

  • Improved tenant relations due to faster job resolution
  • Improved staff productivity and accountability through elimination of errors
  • Minimized work schedule through a central helpdesk
  • Instant alerts and escalation notifications on the go
  • Customizable and scalable, based on property size
  • Streamlined process, from registration to job completion
  • Reports with important information for compliance with the brand standard